Video FAQ
FAQs
The Monthly Subscription is a RECURRING payment, this means that you will be charged each month until you unsubscribe.
Once you subscribe, you will receive an email confirmation with login instructions from the host site. Sometimes this email goes to spam. If you do not receive it, just send us a quick email with the date you subscribed and your subscription email address. We respectfully ask that you don’t share your login with anyone (we could put all the copyright legalese here but decided to just ask nicely that only you view the videos that you paid for, although we hear that cats, dogs, children and even baby kangaroos (joeys) like to view too and think that is great!).
How to Unsubscribe (even though we know you won’t want to, I mean you get access to over 500 videos with content added each week – that has got to be the cheapest horse training out there):
You can manage your account easily under My Account. You will receive a confirmation email that your account is cancelled. If you don’t receive an email, it did not cancel.
If you have paid with PayPal, then you will need to go to your PayPal Account/Profile tab, then Your Money, then Recurring Payments. You can cancel the recurring payment to us there.
How to best view the videos: Google Chrome browser. This is because there are many updates going on behind the scenes with browsers and plugins that allow videos to be viewed. Google Chrome updates these often. If you have left your browser open for some time, close and reopen and it will update automatically. If you are using another browser, we recommend Google Chrome. Whatever browser you use, make sure it is the most current version. The same goes with operating system and FLASH player.
REFUNDS: will be given if there is a mistake made on WSPH’s behalf. If you have forgotten to unsubscribe in a timely manner, created a second account accidentally, or made another mistake that had nothing to do with our system/processes, there will be no refund. We encourage you to check your bank/PayPal/credit card statements regularly. You will receive a confirmation email when you cancel. If you do not receive it, it means that you were unsuccessful and should try again or contact us immediately. We fashioned this refund policy after a gym membership or COSTCO refund type policy, if you don’t use it, you still pay until you cancel. You will have access until your month expires. There are no refunds for Yearly Subscriptions.
New video content will be updated each week. There will be a Facebook announcement, usually an email sent to all people who have signed up to receive email notifications.
The videos in the subscription are organized into 2 paths on the ground. We have made the website act like Youtube so you should see clear video order. If you ever have a question, email us!
The most common answer you will find when we are asked a question about other problems (even ridden problems) is “How is your groundwork?” The importance of groundwork cannot be emphasized enough. Good groundwork. Perfect groundwork. Balanced Groundwork (between desensitized and sensitized). Not groundwork for the sake of groundwork. This is where a horse learns how to learn coping skills. This is where they learn how to deal with things that might present themselves in a different way later on in life. Make sure your groundwork is REALLY, REALLY good each step of the way before moving onto the next one.
If you have a question, post it to the Facebook Group.
TROUBLESHOOTING VIDEOS
Check your internet speed, we recommend at least 5 mbps for optimal experience, it can be viewed with less but 5 is optimal. Check your speed at www.speedtest.net look at the download speed.
Clear your cache – it seems silly, but it cannot be overlooked. The cache (or temporary internet files) can be cleared in the following locations:
Chrome – preferences>show advanced settings>browsing data
Safari – preferences>privacy>remove browsing data
Firefox – history>clear recent history
Internet explorer – tools>internet options>browsing history
Update your browser. Make sure your browser is up to date. Check your browser at http://browsehappy.com/ then compare with yours, which is usually done by clicking on the name of your browser in the upper left hand corner and then >about “browser name”
Reset your internet connection. The oldest trick in the book. Reset your router and make sure you have a secure connection.
The DVD’s are the same videos as are on the online video subscription. They are just put onto DVDs. We did this because we’ve had many people overseas who do not enjoy the same luxury of fast & cheap internet as others in the world (we are so sorry – since we lived in Australia for 4 years, we totally feel your pain).
You can purchase the DVDs in different ways:
DVD Subscription – you can sign up for a “yearly” subscription and pay monthly or pay a one time discounted fee (we will also give you access to the online videos in case you get good WIFI somewhere in your travels). Either way, the month in which you subscribe, you will begin by receiving that month’s “installment” of videos on DVD. Then every month after that, you will receive a DVD with that month’s installments. If you’d like to purchase back issues, you may do so at a discounted subscriber price, please email us for a coupon code.
DVD Stand Alone – no subscription required, purchase DVDs whenever you like. Not discounted.
If you are an online subscriber and you wish to purchase DVDs you will receive the discounted subscriber price, please email us for a coupon code.
Shipping is not included in any of the prices shown EXCEPT the yearly and monthly subscriptions. The postage is built into the price. This is for anywhere in the world.
The DVDs are Region Free. They should play everywhere in the world.
Please see the clinic page for more details.
Current merchandise is available through our website. See our Apparel and Tack, our DVDs and our Journey On products. Some of our wearables are made in Australia and can only be shipped to Australia and New Zealand.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
warwick.staging.wpengine.com
300 Torrano Court
Hollister, CA 95023
Introduction
Welcome to warwickschiller.com. This website is owned and operated by Warwick Schiller Performance Horsemanship LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).
This agreement is in effect as of Mar 06, 2017.
We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.
Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Wherein, you understand that:
a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.
b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.
c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.
d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.
e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.
f. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.
g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:
i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;
ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;
Iii. Contains any type of unauthorized or unsolicited advertising;
Iiii. Impersonates any person or entity, including any warwickschiller.com employees or representatives.
We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.
h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Warwick SchillerPerformance Horsemanship LLC, and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.
i. You agree to indemnify and hold harmless Warwick SchillerPerformance Horsemanship LLC and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such event, you shall provide us with such cooperation as is reasonably requested by us.
Privacy
Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.
Limitation of Warranties
By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:
i) the use of our Resources will meet your needs or requirements.
ii) the use of our Resources will be uninterrupted, timely, secure or free from errors.
iii) the information obtained by using our Resources will be accurate or reliable, and
iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.
Furthermore, you understand and agree that:
v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.
vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Warwick SchillerPerformance Horsemanship LLC or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.
Limitation of Liability
In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Warwick SchillerPerformance Horsemanship LLC will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
Copyrights/Trademarks
All content and materials available on warwickschiller.com, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Warwick SchillerPerformance Horsemanship LLC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Warwick SchillerPerformance Horsemanship LLC.
Termination of Use
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
Governing Law
This website is controlled by Warwick SchillerPerformance Horsemanship LLC from our offices located in the state of CA, USA. It can be accessed by most countries around the world. As each country has laws that may differ from those of CA, by accessing our website, you agree that the statutes and laws of CA, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in USA, CA You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
Guarantee
UNLESS OTHERWISE EXPRESSED, Warwick SchillerPerformance Horsemanship LLC EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Contact Information
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
Warwick SchillerPerformance Horsemanship LLC
300 Torrano Court
Hollister, CA 95023
USA
The best way to communicate with Warwick is through the Warwick Schiller Performance Horsemanship Facebook Group. This is a closed group, so you need to ask to join it. When Warwick is not traveling, he is very active on the page.
Email is not the best way, as this is not usually answered by Warwick, but someone on his team (which means Robyn).
The Facebook group listed above is very positive and supportive. If Warwick doesn’t answer something you will normally have it answered by someone else who is well versed in the process.
Visit our Contact Page for more contact options.